PRIVACY NOTICE

Last Updated: June 9, 2023

1. Introduction

This notice ("Notice") applies to TinyCadence, Inc. and its relevant affiliates ("TinyCadence"," "us," "we," or "our"). TinyCadence is a software-as-a-service company that builds and supports a customer communication hub that keeps teams focused on what technology can't replace: ensuring every conversation strengthens the customer relationship. TinyCadence is the controller of personal data described in this Notice, unless otherwise specified. If you are located in the European Economic Area, Switzerland or the United Kingdom, please refer to Section 15 of this Notice for more information about which specific entity or entities act as a controller in relation to your personal data.

Our Services are intended for use by businesses. Where our Services are made available to you as an End User of TinyCadence through a TinyCadence Customer, that Customer is the data controller of your personal data and you should contact that Customer with questions or requests regarding your personal data. TinyCadence is not responsible for our Customers' privacy or security practices which may be different from this Notice.

As used in this Notice, "personal data" means any information that relates to, describes, or could be used to identify an individual, directly or indirectly. As used in this Notice, the "Websites" means TinyCadence's websites including without limitation www.tinycadence.com and any successor URLS, mobile or localized versions and related domains and subdomains. Capitalized terms not defined herein (such as Customer, Services, and other terms) have the meaning provided in our SaaS Services Agreement located here.

Applicability: This Notice applies to personal data that TinyCadence is the controller of, which may include: (i) data collected through the Websites, the TinyCadence mobile applications, our branded social media pages, and other websites which we operate (collectively, our "Digital Properties"); (ii) data collected in connection with digital communications, paper forms, in person interactions which may include marketing and outreach activities, like surveys, contests, promotions, sweepstakes, conferences, webinars, and events where we post a direct link to this Notice; (iii) Customer contact information; (iv) data collected about individuals who visit our offices or engage in commercial transactions with us; and (v) data collected through TinyCadence's corporate activities.

This Notice does not apply to the following information:

Changes: We may update this Notice from time-to-time to reflect changes in legal, regulatory or operational requirements, our practices, and other factors. Please check this Notice periodically for updates. If any of the changes are unacceptable to you, you should cease interacting with us. When required under applicable law, we will notify you of any changes to this Notice by posting an update on our Website and updating the "Last Updated" date at the beginning of this Notice or in another appropriate manner.

2. Sources of Personal Data

TinyCadence collects information about you and how you interact with us in several ways, including:

We may combine information that we receive from the various sources described in this Notice, including third party sources and public sources, and use or disclose it for the purposes identified below.

3. Types of Personal Data We Collect

The types of personal data that we collect include:

4. How We Use Your Personal Data

We may use each category of your information described above in the following ways:

EEA individuals: Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context. We will collect personal data from you where we need the personal data in performance of a services agreement with you (to provide Services to you), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent (which can be withdrawn at any time). In some cases, we may also have a legal obligation to collect personal data from you. For more information, please see Section 15 ("Supplemental Information for the EEA, Switzerland, and the UK").

5. To Whom We Disclose Your Personal Data

We may share your personal data with the categories of recipients described below:

6. Cookies and Tracking Technologies

Cookies, Pixels, and Similar Tracking Technologies Used: We and our authorized partners also collect information via cookies, web beacons, pixels, tags, embedded scripts, session replay tools, SDKs, Local Storage such as HTML5 and Local Shared Objects ("LSOs," also known as Flash cookies), or other data retrieval and tracking technologies ("Tracking Technologies"), such as your Internet Service Provider and IP address, device identifier, browser type, operating system, your device's WiFi MAC address or Bluetooth MAC address, the date and time you access our Digital Properties, the pages you accessed while visiting our Digital Properties, and the Internet address from which you accessed our Digital Properties. Cookies are a type of technology that installs a small amount of information on a user's computer or other device when they visit a website. Cookies permit a website to, for example, recognize future visits using that computer or device. Some cookies exist only during a single session and some are persistent over multiple sessions over time. We and our partners use these Tracking Technologies to ensure basic functionality of our Digital Properties; to remember user preferences (including your preferences regarding Tracking Technologies); maximize the performance of our Digital Properties and Services; provide you with offers that may be of interest to you; measure the effectiveness of our Digital Properties, marketing campaigns, and email communications; and to personalize online content. These Tracking Technologies may be used to track you over time and across devices, websites, and Services.

Additionally, we may employ, either directly or through third parties, tracking pixels. Tracking pixels are tiny, transparent graphics with a unique identifier, similar in function to cookies, and are used to provide analytical information concerning the user experience as well as to support custom marketing activities for users of our Digital Properties. In contrast to cookies, which are stored on a user's computer hard drive, tracking pixels are embedded invisibly on web pages. Our Digital Properties may use tracking pixels to help us better manage content, such as by improving the user interface or improving our marketing programs or the marketing of our affiliates, business partners, and other third parties (including for interest-based advertising as described below). The Digital Properties may use information to create aggregate tracking information reports regarding user demographics, traffic patterns and purchases. We may also link tracking information with personal data.

Third-Party Companies: To provide you with a more relevant and interesting experience, we may work with third party companies to display ads or customize the content on our Digital Properties or through other communication channels. These companies may use Tracking Technologies as described in this Notice to gather information about you, which may include your precise location, your visits to the Digital Properties, and your visits elsewhere on the Internet. These companies also may use this information to provide you with more relevant advertising known as interest-based advertising, which may include sending you an ad on another online service after you have left our Digital Properties (i.e., retargeting).

Your Choices: You may choose whether to receive some interest-based advertising. If located in the European Economic Area, Switzerland or the United Kingdom, then essential cookies must always be used in order to provide the Services you have requested, However, you will be provided notice of our use of and subsequent processing of data collected through non-essential cookies (i.e. functional cookies, analytics cookies, targeting cookies and social media cookies) at the time when you first visit the TinyCadence website. If located in the European Economic Area, you may also more generally opt in to the use of cookies, by clicking here. The Digital Advertising Alliance ("DAA") and Network Advertising Initiative ("NAI") also provide mechanisms for you to opt out of interest-based advertising performed by participating members at http://www.aboutads.info/choices/ and optout.networkadvertising.org. You can also visit http://www.aboutads.info/appchoices for information on the DAA's opt-out program specifically for mobile apps (including use of precise location for third party ads). Opting out of interest-based advertising will not opt you out of all advertising, but rather only interest-based advertising from us or our agents or representatives. Further, cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your computer browser, that opt-out will not necessarily be effective on your mobile device. DAA/NAI browser based opt-outs will not function or may no longer be effective if your browsers are configured to reject cookies, if you subsequently erase your cookies, or if you use a different device or web browser. We are not responsible for the effectiveness of these or any other third-parties' opt-out options or programs.

Do Not Track: Some browsers have incorporated Do Not Track ("DNT") preferences. Most of these features, when turned on, send signals to the website you are visiting that you do not wish to have information about your online searching and browsing activities collected and used. As there is not yet a common agreement about how to interpret DNT signals, we do not honor DNT signals from website browsers at this time. However, you may refuse or delete cookies. If you refuse or delete cookies, some of our website functionality may be impaired or some of the advertising served to you may not be relevant for you anymore. If you change computers, devices, or browsers, or use multiple computers, devices, or browsers, and delete your cookies, you may need to repeat this process for each computer, device, or browser. Please refer to your browser's Help instructions to learn more about how to manage cookies and the use of other Tracking Technologies. You can also find more information on managing cookies at All About Cookies – Manage Cookies.

For more information about the use of cookies on our Websites and how to manage your cookie settings, please read our Website Cookie Policy found here.

Section 6 does not apply to in-product cookies used within our Services. Our Product Cookie Policy can be found here.

7. Security and Retention

We maintain reasonable security procedures and technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, disclosure, alteration, or use.

Where TinyCadence is the controller of personal data, your personal data will be generally retained as long as necessary to fulfill the purposes we have outlined in Section 4 of this Notice. This includes retaining your data to provide you with the Services requested and to interact with you; to enable your participation in an event; to maintain a business relationship with you/your company; to improve our business over time; to ensure ongoing legality, safety and security of our services and relationships or otherwise in accordance with our internal retention procedures.

Once you or your company has terminated the contractual relationship with us or otherwise ended your relationship with us, we may retain your personal data in our systems and records in order to: ensure adequate fulfillment of surviving provisions in terminated contracts, or for other legitimate business purposes, such as in order to evidence our business practices and contractual obligations, to provide you with information about our products and services, or to comply with the applicable legal, tax or accounting requirements. Likewise, we will retain your personal data during the applicable statute of limitation period for the establishment, exercise or defense of potential legal claims.

When we have no ongoing legitimate business need nor lawful legal ground to process your personal data, we will delete, anonymize, or aggregate it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. If you would like to know more about retention periods applicable to your particular circumstance, you can contact us using details provided in Section 12 below.

8. User Research Participation

We collect your information when you participate in a user research project, and we will only use the information for the project you are participating in and to reach out to you about future research opportunities. We will retain your information for as long as we have a legitimate purpose for doing so, and process your information in accordance with this Notice.

9. Children's Privacy

Our Websites and Services are not directed to children under the age of 16 and we do not knowingly collect online personal data directly from children. If you are a parent or guardian of a minor child and believe that the child has disclosed online personal data to us, please contact privacy@tinycadence.com.

10. External Links

When interacting with us you may encounter links to external sites or other online services, including those embedded in third party advertisements. We do not control and are not responsible for the privacy and data collection policies for such third party sites and services. You should consult such third parties and their respective privacy notices for more information or if you have any questions about their practices.

11. Terms of Use

The SaaS Services Agreement can be found here.

12. Contact Info

If you have questions or complaints regarding this Notice or about the TinyCadence Group's privacy practices, please contact us by email at: privacy@tinycadence.com or at:

TinyCadence, LLC
Attn: Privacy Team
Address line 1
Address line 2
United States

13. Your Data Protection Rights

Laws in certain jurisdictions may provide individuals with rights relating to personal data, such as those listed below. We will honor these rights to the extent required by law.

In order to exercise your rights (or other rights that may be available to you under your local data protection laws), please contact us by emailing us at privacy@tinycadence.com. We try to respond to all legitimate requests within one (1) month of receipt of the request or as otherwise required under applicable law. If the response will take us longer, we will notify you. If we have reasonable doubts concerning your identity, we may request you to provide us with additional information to verify your identity.

14. Supplemental Terms for California Residents

Pursuant to the California Consumer Privacy Act ("CCPA"), this section applies to certain personal data collected about California residents where TinyCadence acts as a "business" and supplements the rest of our Notice above. This section does not apply to the following information:

Sources of personal data: See Section 2 above.

Uses of personal data: The business and commercial purposes for which we collect personal information are detailed in Sections 4 and 6 above.

Disclosing personal data: Our data disclosure practices are detailed in the chart below and align with the information provided above in Section 3 (Types of Personal Data We Collect), Section 5 (To Whom We Disclose Your Personal Data), and Section 6 (Cookies and Tracking Technologies). We do not sell (as such term is defined under the CCPA) personal data, including personal data about individuals under the age of 16.

Categories of Personal

Information We Collect

Categories of Third Parties With Whom We Disclose Personal Information for a Business Purpose

Identifiers

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Professional advisors

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities to which you have consented to the disclosure

  • To the public if you choose to make such information available

Customer records

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities to which you have consented to the disclosure

Demographic Information

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Entities to which you have consented to the disclosure

Commercial information and preferences

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities to which you have consented to the disclosure

  • To the public if you choose to make such information available

Internet or other electronic network activity information and device information

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities involved in a corporate transaction

  • Entities to which you have consented to the disclosure

Geolocation information

  • Affiliates and subsidiaries

  • Service providers With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities to which you have consented to the disclosure

Audio, electronic, visual, and other sensory information

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities to which you have consented to the disclosure

  • To the public if you choose to make such information available

Inferences

  • Affiliates and subsidiaries

  • Service providers

  • With third parties at your direction or that are necessary to complete transactions

  • With business partners for their own purposes

  • Providers of legal, security, and safety assistance and resources

  • Entities involved in a corporate transaction

  • Companies that operate cookie and Tracking Technologies described in Section 6

  • Entities to which you have consented to the disclosure

Your Rights:

Subject to legal limitations, certain California residents may exercise the following rights by emailing us at privacy@tinycadence.com.

We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.

Verification: In order to process requests, we will need to obtain information to locate you in our records or verify your identity depending on the nature of the request. In most cases, we will request information about you, which may include your name, email address, or other information. If you submit a request, we may also request a signed declaration, under penalty of perjury, that you are who you say you are. We may request alternative information under certain circumstances and/or use third parties to help verify your identity.

Authorized Agents: Authorized agents may exercise rights on behalf of California consumers, but we reserve the right to also verify the consumer's identity directly as described above. Authorized agents must contact us by submitting a request emailing us at privacy@tinycadence.com and indicate that they are submitting the request as an agent. Agents must provide evidence of the agent's identity, proof of registration with the California Secretary of State (if the agent is a business), and at least one of the following documents evidencing proof of the agent's legal authority to act on the behalf of the individual consumer: (i) Power of Attorney that we can reasonably verify; or (ii) Signed permission by the Consumer.

Timing: We will respond to Requests to Delete and Requests to Know within forty-five (45) days, unless we need more time in which case we will notify you and may take up to ninety days total to respond to your request.

15. Supplemental Information for the EEA, Switzerland, and the UK

The following terms supplement the Notice with respect to our processing of European Economic Area (i.e., European Union Member States, Iceland, Liechtenstein and Norway), Swiss, and UK personal data. To the extent applicable, in the event of any conflict or inconsistency between the other parts of the Notice and the terms of this Section 15, Section 15 shall govern and prevail with regard to the processing of EEA, Swiss and UK personal data.

  1. Data Controller: The TinyCadence entity with which you have a primary relationship with (such as the entity that concluded sales/services/supply contract with you; the entity that has provided you with marketing and promotional materials and communications; the primary entity in the region where you access our Website) is the controller of personal data collected from individuals within the scope of this Notice. In the majority of cases, this will be TinyCadence, Inc., unless we specifically inform you otherwise. On some occasions, more than one TinyCadence entity may process your personal data as independent controllers. If you have any questions about controllership, please contact us (see Section 12 for contact information).

  2. Legal bases for processing: We rely on the following legal grounds for the collection, processing, and use of your personal data:
    1. The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract. This includes instances when we need to enable interactions between you and us and to provide our services to you; when we need to facilitate our business relationship with you or companies acting as our investors, suppliers and other business partners; and when we conclude and fulfill our part of the contract with our customers.

    2. The processing is necessary for compliance with a legal or statutory obligation to which we are subject. This includes instances when we are required by various business laws to carry out various compliance checks (such as export controls) related to our customers, investors, suppliers, and other business partners. It may also include various local tax and accountancy compliance obligations we have to comply with due to the operation of our business.

    3. The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. This includes instances where we process your personal data for our own internal business-improvement purposes, certain survey and questionnaires we may carry out, and our marketing activities (for example by sending you digital direct marketing related to similar products/services we have provided to you), unless consent is required under applicable laws. We may also provide some of the auxiliary support to our services based on our legitimate business interest to do so, even though we are not required to do so under our contracts, including through various digital communication and other tools we provide in the course of our business relationship with you.

    4. Where you provided us with your consent to the processing of your data for one or more specific purposes. This includes digital direct marketing communications where your consent is required by law or in other instances where we asked for your consent in order to collect and process your personal data (we will inform you at each such occasion).

    5. The processing is necessary for reasons of public interest in the area of public health. This may include our legitimate interests and legal obligations in the collection and processing of health data from office visitors or event attendees in the context of a pandemic or related health threatening scenarios in order to protect individuals against serious cross-border threats to health or ensuring high standards of quality and safety of health care;

    6. The processing is necessary for our legitimate interests in the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  3. International Transfers of Personal Data: Due to the global nature of our operations, some of the recipients mentioned in Section 5 of the Notice may be located in countries outside the EEA, Switzerland, or the UK, which do not provide an adequate level of data protection as defined by data protection laws in the EEA, Switzerland and the UK. Certain third countries have been officially recognized by the EEA, Swiss and UK authorities as providing an adequate level of protection and no further safeguards are necessary. The below outlines how we protect your personal data when transferring it outside those countries.
    1. Intra-group: Intra-group international transfers will be to countries where TinyCadence entities are located, in particular the United States of America. The transfer of your personal data outside the EEA, Switzerland and the UK to our group companies located in third countries which do not offer an adequate level of protection in comparison with the EEA, Swiss or UK privacy standards will be based on the following safeguards:
      • The UK Standard Contractual Clauses, as applicable. We may also utilize addendums and other data transfer agreements specific to certain countries.

    2. Third parties: Some of the third parties with whom we share personal data are also located outside the EEA, Switzerland or the UK in third countries, which do not provide an adequate level of data protection as defined by data protection laws in the EEA, Switzerland or the UK. Transfers to third parties located in such third countries take place using an acceptable data transfer mechanism, such as the EU/UK Standard Contractual Clauses, approved Codes of Conduct and Certifications, on the basis of permissible statutory derogations, or any other valid data transfer mechanism issued by the EEA, Swiss or UK authorities. Please reach out to us using the Contact Info above, if you want to receive further information or, where available, a copy of the relevant data transfer mechanism.

    3. TinyCadence, Inc., abides by and has certified adherence to the principles of the EU-U.S. and the Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce; however, we do NOT rely on the Privacy Shield as a lawful mechanism to transfer personal data from the EU, UK, or Switzerland. For more information on the Privacy Shield frameworks, and to view the scope of TinyCadence's certification, please visit https://www.privacyshield.gov/list.

16. Supplemental Information for Other Regions

Canada: Personal data, as defined in the Personal Information Protection and Electronic Documents Act ("PIPEDA") will be collected, stored, used and/or processed by the TinyCadence Group in accordance with the TinyCadence Group's obligations under PIPEDA.

Nevada: We do not presently sell personal data. If you are a Nevada resident, you may nevertheless email us using the information above to exercise your right to opt-out of sale under Nevada Revised Statutes §603A et seq.

United Kingdom: Personal data collected, stored, used and/or processed by the TinyCadence Group, as described in this Privacy Notice, is collected, stored, used and/or processed in accordance with the TinyCadence Group's obligations under the UK Data Protection Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019, as amended, superseded or replaced ("UK GDPR").

17. Third Party Data Usage Compliance

Google: TinyCadence's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.